Shipping Policy

Last Updated: 30/9/2026

Fitstore Ltd (“Fit Store,” “we,” “us,” or “our”) operates the Fit Store website at [https://myfitstore.net](https://myfitstore.net). This Shipping Policy explains how we process and deliver orders placed through our website.

1. Order Processing

1.1 Processing Time. Orders are generally prepared for shipment after payment has been authorized and the order has been confirmed. Processing times may vary depending on product availability, order volume, public holidays, or other operational circumstances.

1.2 Order Confirmation. We will send an order confirmation to the email address provided at checkout. Please review the confirmation and contact us promptly if you believe any order or delivery details are incorrect.

1.3 Delays. If an issue is expected to materially delay your order, we will make reasonable efforts to notify you using the contact information provided with your order.

2. Shipping Destinations and Delivery Estimates

2.1 Destinations. Available delivery destinations and shipping options are presented at checkout. We may be unable to ship to certain locations because of carrier limitations, legal requirements, or other restrictions.

2.2 Delivery Estimates. Any delivery dates or timeframes shown on our website, at checkout, or in shipping notifications are estimates only and are not guaranteed. Actual delivery times may be affected by carrier operations, weather, local conditions, or other events beyond our reasonable control.

2.3 Carrier Selection. We select the carrier and service appropriate for the order and destination. Where available, shipping options will be displayed at checkout.

3. Shipping Charges and Currency

Any applicable shipping charges will be shown before you submit your order. Prices and charges displayed by Fit Store are stated in US dollars (USD) unless the website expressly indicates otherwise. The final amount charged may depend on the shipping option and destination selected at checkout.

4. Duties, Taxes, and Customs

All orders are shipped Delivered Duty Paid (DDP). Fitstore Ltd pays all applicable import duties, taxes, customs fees, and brokerage fees associated with delivery of your order. These charges are not payable by you to the carrier or customs authorities for an order shipped under this policy.

5. Shipping Address and Delivery

5.1 Address Accuracy. You are responsible for providing a complete and accurate shipping address at checkout. Contact us as soon as possible at sales@myfitstore.net if you need to request an address correction. We cannot guarantee that an address can be changed after an order has been processed or dispatched.

5.2 Delivery Attempts. Delivery procedures, including any delivery attempts or collection arrangements, are determined by the carrier and may vary by destination. Please follow any instructions provided by the carrier.

5.3 Delivery Confirmation. Carrier tracking or delivery confirmation may be used as evidence that an order was delivered. If tracking indicates delivery but you have not received your order, contact us so we can assist with an inquiry.

6. Tracking

When tracking is available, we will provide tracking details by email after your order has been dispatched. Tracking information may take time to appear or update after the carrier receives the shipment. Carrier tracking services are operated by third parties and may be subject to their own availability and terms.

7. Delayed, Lost, or Damaged Shipments

7.1 Delays. If your shipment is delayed beyond the estimated delivery timeframe, contact us at sales@myfitstore.net with your order number. We will make reasonable efforts to investigate the shipment with the carrier.

7.2 Lost Shipments. If you believe your order has been lost, contact us promptly. We will review the tracking information and work with the carrier to determine the shipment’s status and appropriate next steps.

7.3 Damaged Shipments. If your order arrives damaged, contact us as soon as reasonably possible and include your order number and clear photographs of the damaged item and packaging, if available. We will review the issue and advise you of the next steps.

8. Undeliverable or Returned Shipments

If a shipment is returned to us as undeliverable, we will contact you using the information associated with your order to discuss available options. Resolution may depend on the reason for return, the carrier’s handling of the shipment, and whether the order can be dispatched again.

9. Changes and Cancellations

Contact us promptly if you wish to change or cancel an order. We will make reasonable efforts to accommodate your request, but changes or cancellations may not be possible once processing or dispatch has begun. Any approved change or cancellation will be handled in accordance with our applicable order and refund terms.

10. Contact Us

For questions about shipping, tracking, delivery, or this Shipping Policy, contact Fitstore Ltd:

• Email: sales@myfitstore.net
• Website: https://myfitstore.net
• Postal address: 20, Glebe Road, Wickford, Essex, SS11 8EU, UNITED KINGDOM